- Where can I track my order?
You can track your order with the Shop App, the free iOS and Android app by Shopify. You can also Contact Us for the tracking information.
- Can I return an order?
Yes, products purchased online can be returned for any reason within 30 days of purchase for a full refund. See our Refund Policy for more details.
- I just received my new flashlight and it doesn’t turn on. Is the light defective?
We’ve placed a protective disc on the battery to keep the flashlight from turning on during transit and draining the battery. Simply unscrew the of the flashlight, remove this white protective disc and screw the cap back on as shown in the diagram here,
Now the flashlight should operate normally. If it still doesn’t turn on, it may just need to be charged. If you are still having issues, please Contact Us.
- How can I get additional Information about your tools?
To get additional information about a particular tool, feel free to reach out to us through our Contact Us page. We'll be happy to reply and help getting the needed information.
- How can I get an owner’s manual for my product?
Owner’s manuals are available on the product page under Documentation. Contact Us if you are unable to find or download the manual for any reason.
- How much do you charge for shipping?
Shipping to the US mainland is always FREE. We will be expanding to ship outside of the US mainland soon and we’ll let you know the rates for this at that time. See our Shipping Policy for more details.
- What is covered under your warranty?
Our Lifetime Craftsmanship Warranty covers manufacturing defects for the life of the product. See our Warranty Policy for more details.
- How can I cancel my order?
An order can be cancelled only if it is done before we've shipped the product. After shipment, if you still want to cancel or change your order, Contact Us to make the return.
- Does Observer Tools donate to any charities? If so, which ones?
We donate 5% of our sales to charity. This donation comes out of our sales and isn’t added onto the price you pay. Currently, we have chosen to donate to the American Red Cross, UNICEF and Save the Children organizations, all of whom are dedicated to improving the quality of life for so many. If you are purchasing one of our products, you’ll be able to choose whether to split our donation across the three charities or to put it all toward one. If you have additional questions about this, feel free to Contact Us.