Observer Tools Privacy Policy

Last Updated: January 2026

Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.observertools.com (the 'Site'). This Policy applies to individuals in the United States and Canada, including those covered under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Personal Information We Collect

We collect Device Information (cookies, log files, web beacons) and Order Information (name, billing/shipping address, payment information, email, phone number). For Canadian residents, personal information includes any identifiable information as defined by PIPEDA.

How We Use Your Information

We use Order Information to fulfill purchases, communicate with customers, screen for fraud, and provide marketing based on your preferences. Device Information helps us improve the Site, analyze user behavior, and support targeted advertising.

Canadian-Specific Use Disclosures

For users in Canada, we follow PIPEDA principles: limiting collection to necessary purposes, ensuring knowledge and consent, safeguarding information, and allowing individuals to access and correct their data.

Sharing Your Information

We share Personal Information with service providers such as Shopify, payment processors, and shipping carriers. We also disclose information where required by law. We do not sell personal information.

Cross-Border Transfers

Personal Information from Canadian visitors may be transferred to and processed in the United States. Such transfers are permitted under PIPEDA with comparable protection measures in place.

Your Rights

Canadian users may request access, correction, and withdrawal of consent. All users can opt out of marketing communications. Contact info@observertools.com to exercise your rights.

Behavioral Advertising

We use cookies and tracking technologies for remarketing and targeted advertising. You can opt out via Google Ad Settings, Facebook Ads Preferences, and Digital Advertising Alliance tools.

Data Retention

We retain your information only as long as needed for business or legal compliance. Canadian users are protected under PIPEDA's retention and storage limitations.

Security & Safeguards

We use commercially reasonable administrative, technical, and organizational measures to protect Personal Information. No transmission method is completely secure.

Minors

The Site is not intended for individuals under 16 years of age.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact Us

Observer Tools, LLC – 727 S Streeper St, Baltimore, MD 21224. Email: info@observertools.com | Phone: +1‑443‑228‑8759. Canadian individuals may also contact the Office of the Privacy Commissioner of Canada.